Chevron Job Applications For Sr Customer Service Representative

Website Chevron

Job Description:

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.

Job Responsibilities:

  • Manage all contacts received through phone, web and email from the shared group mailbox or US postal mail in relation to a variety of North
  • America (US and Canada) consumer concerns. Proficiency in the consumer connection centers processes is required to handle complex cases (level 1 & 2), complaints and station commendations.
  • Participate in all safety programs and is expected to demonstrate Operation Excellence and Chevron Way behaviors
  • Perform various special assignments as directed by the Team Leader including statistical report preparation, research, and special project activities
  • Support the Supervisor or Subject Matter Expert in overseeing team operations and activities
  • Initiate, lead, and participate in process improvement efforts and work with other groups to achieve overall process standardization and improvement
  • Provide training for new hires and monitors trainees’ performance

Job Requirements:

  • Bachelor’s degree graduate
  • 2-4 years of customer service experience in a BPO or call center industry with facilities management services exposure
  • High level customer service orientation
  • Strong oral and written communications and interpersonal skills
  • Proficient in MS Office applications
  • Can work with minimal supervision
  • Willing to work on shifting schedule, holidays, and weekends to meet business needs/requirements
  • Experience with Workday and ServiceNow is an advantage

Job Details:

Company: Chevron

Vacancy Type: Full Time

Job Functions: Management

Job Location: Makati City, National Capital Region (Manila), Philippines

Application Deadline: N/A

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