Saturday , August 15 2020

City Ticket Office Sales Representative – United Jobs

Website United Airlines

Job Description:

Increase direct business revenue by proactively prospecting for new direct business and providing outstanding service to customers visiting our City Ticket Office(CTO) as well as via phone (if applicable). Assist customers with schedules, fares and flight information, as well as ancillary revenue products such as AssistCard.

Job Responsibilities:

  • Report system outages and/or equipment failure according to escalation procedure
  • Responsible to issue/reissue of domestic and international tickets for travel on United Airlines and other airline partners with full understanding of applicable fare rules and restrictions
  • Process group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fare
  • Comply with the required corporate image by presenting in full uniform and maintaining a clean and safe working environment
  • Frequent and consistent communication with CTO assigned customers and Perks Plus Account
  • Achieve established revenue and overall goals described on the Latin CTO Go Forward Plan
  • 100% compliance with Internal Audit standards

Job Requirements:

  • High school diploma or General Education Diploma (GED)
  • Customer Service, sales, analytical and communication skills
  • Reservations and Ticketing knowledge
  • Flexibility to work different shifts as required
  • Must be willing and able to work in a fast paced environment
  • Must be fluent in English and Spanish (written and spoken)
  • 2+ years previous sales experience
  • Must be legally authorized to work in Guadalajara for any employer without sponsorship

Qualification & Experience:

  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Hold a valid Passport and U.S Visa
  • 2+ years previous airline sales experience

Job Details:

Company: United Airlines

Vacancy Type: Full Time

Job Functions: Other

Job Location: Guadalajara, MX

Application Deadline: N/A

Apply Here