Jetblue Careers – Airport Operations Crew Need

Website JetBlue

Job Description:

The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations;  meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed.  Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Job Responsibilities:

  • Announce flight arrivals, departures, and pre-boarding information via the public address system
  • Assist Customers with special needs, e.g. Customers who need assistance in boarding
  • Communicate with our Customers to keep them constantly informed
  • Conduct check-in process for Customers via computer
  • Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
  • Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
  • Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
  • Offer ancillary products to our Customers such as “even more speed” and “even more space”
  • Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
  • Provide exceptional customer service
  • Tag, lift, and handle Customer luggage
  • Verify Customers’ personal identification

Job Requirements:

  • Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • At least eighteen (18) years old
  • Complete fluency in written and spoken English
  • Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
  • Experience performing under pressure and within fixed time constraints
  • Experience using a mouse, computer, keyboard and basic word processing, email and office applications
  • High School Diploma or General Education Development (GED) Diploma
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • One (1) year customer service, volunteer experience or sales experience
  • Strong interpersonal and listening skills
  • Successfully complete a customer service assessment

Qualification & Experience:

  • Bilingual skills
  • Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
  • Knowledge of customer service principles and practices strongly
  • Previous airline experience
  • Two (2) years customer service, volunteer experience or sales experience

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Functions:Operations

Job Location: Denver, CO, USA

Application Deadline: N/A

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