Jetblue USA Careers – Airport Operations Supervisor Kenner, LA

Website JetBlue

Job Description:

The Supervisor leads directs and coordinates all tactical aspects of the Airport Operation. The Supervisor oversees all aspects of safety above and below the wing. The Supervisor also provides leadership and technical oversight to Airport Crewmembers and business partners while coaching and developing Talent. The Supervisor has the ability to make timely, effective decisions in the fast-paced operational environment, supports the General Manager in the execution of the Operational strategy, and leads by example.

Job Responsibilities:

  • Able to provide feedback, both informally and formally through performance evaluations
  • Able to strategically identify operational challenges to maximize and ensure on-time performance
  • Accountable to senior management for ensuring the safety and security of ground handling operations
  • Brief Crewmembers daily
  • Customers have for JetBlue. Responsible for resolving escalated Customer issues
  • Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards.
  • Keeps leadership constantly informed about escalated operational issues while monitoring events
  • Monitors and executes the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities — responsible for meeting OSHA and local and state requirements
  • Obtains and stays current on Ground Operations qualification
  • Oversees the delivery of hospitality, customer service, and JetBlue Promises which are in-line with the high expectations
  • Plans and coordinates Crewmember shift schedules and work assignments during regular and irregular operations
  • Supports, coaches, grows and develops Airport Operations Crewmembers
  • Works with business partners to ensure effective day-to-day collaboration and accountability

Job Requirements:

  • Ability to perform under pressure and fixed time constraints
  • Able to stand continuously up to four (4) hours at a time
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Good standing in Attendance, Performance and Safety
  • High School Diploma or General Education Diploma (GED)
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • One (1) year airline supervision, lead experience, or Liaison
  • Pass a ten (10) year background check and pre-employment drug test
  • Proficient in written and verbal English
  • Proficient knowledge in Microsoft office
  • Three (3) years customer service, sales, airline experience, OR one (1) year JetBlue Airports Operations experience

Qualification & Experience:

  • Bilingual skills
  • Experience with Airports software
  • Two (2) years airline supervision, liasion or lead experience
  • Working knowledge in the day-to-day responsibilities in Airport and Ground Operations

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Functions: Crew

Job Location: Kenner, LA, USA

Application Deadline: N/A

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