Saturday , August 15 2020

Kohls USA Careers – Senior Representative Customer Service Texas

Website Kohl’s

Job Description:

Our Credit & Customer Service Senior Representative builds and strengthens customer loyalty by finding the right solutions for our customers’ needs. As a Credit & Customer Senior Representative in our Risk Management Operations department, you will be responsible for resolving customer interactions ranging from standard to complex with Kohl’s. This may include but is not limited to Kohls.com orders, Kohl’s charge inquiries and payments, Collections on advanced levels of delinquency, Fraud, Yes 2 You Rewards, Social Media and specialty accounts.

Job Responsibilities:

  • Able to overcome a variety of customer objections to create favorable solutions
  • Adapts service approach to meet customers unique needs
  • Applies available resources to satisfy complex and routine customer needs
  • Assesses advanced and routine customer issues by asking probing questions
  • Listens for cues to tailor the interaction and better serve the customer
  • Negotiate win-win resolutions with minimal guidance while striving for a first contact resolution
  • Prevents additional customer contacts through proactive resolutions
  • Provides appropriate unique and standard solutions to build customer confidence
  • Strengthens customer commitment through delivering positive outcomes
  • Takes ownership of the customer experience to deliver positive outcomes across one or more business lines

Job Requirements:

  • Ability to interact well with others in a team oriented environment
  • Ability to multitask
  • Adaptive and flexible to changing technologies, processes and environments
  • Effective verbal and written communication skills
  • Minimum 6 months to 1 year experience in a customer service environment

Qualification & Experience:

  • Previous inbound/outbound call center experience

Job Details:

Company: Kohl’s

Vacancy Type: Full Time

Job Functions: Sales

Job Location: San Antonio, TX, USA

Application Deadline: N/A

Apply Here

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