Wednesday , August 12 2020

Mattress Associate – Sears Holdings Careers

Website Sears

Job Description:

The Consultative Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.

Job Responsibilities:

  • Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)
  • Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
  • Meets or exceeds associate performance standards consistently
  • Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
  • Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
  • Completes required training in the expected timeframe, and participates in ongoing learning opportunities
  • Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
  • Performs other duties as assigned
  • Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
  • Uses basic internet navigation to access and print information and reports
  • Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears
  • Purchase Protect, delivery, installation and other miscellaneous income opportunities)
  • Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store

Job Requirements:

  • 16 years of age or older

Qualification & Experience:

  • Basic reading, arithmetic, and writing and oral communication skills
  • Basic Internet navigation skills
  • Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions

Job Details:

Company: Sears

Vacancy Type: Full Time

Job Functions: Other

Job Location: Springfield, MO, US

Application Deadline: N/A

Apply Here

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