Tuesday , November 30 2021

Technical Support Engineer – Orange Careers

Website Orange Business Services

Job Description

  • Provide technical point of contact for customers’ incidents.

Job Requirements

  • Skills / Qualifications:
  • Excellent customer service skills
  • Interpersonal and communication skills.
  • Time management.
  • Ability to work under pressure and deal with multiple tasks.
  • Problem solving skills.
  • Language skills French and english

Jobs Responsibilities

  • Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
  • Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
  • Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
  • Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
  • Perform and own technical management escalations in line with company procedure and case excellence policy.
  • Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative

Job Details

Company: Orange Business Services

Vacancy Type: Full-time

Job Functions: Administrator

Job Location: Cairo, Egypt

Application Deadline: N/A

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