Panda Express Careers for HELPDESK OPERATOR

Website Panda Restaurant Group

Job Description:

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

 Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurants positions available nationwide and support center positions in Rosemead, CA. Come join the nations’s largest and fastest growing Asian restaurant company.

Job Responsibilities:

  •  Provide phone support/training for CrunchTime and Legion applications
     Work closely with other IT staff to ensure clear communication on outstanding issues and customer
     Identify gaps and opportunities based on support/training requests
     Resolve CrunchTime and Legion related problems or escalate to the next level of support
     Interface directly with customers via phone or e-mail

Job Requirements:

  •  Experience with, and knowledge of, CrunchTime and Legion applications are a plus
     Excellent customer service skills
     Communicate effectively with internal and external personnel, both verbally and in writing
     Degree in IT related field highly desirable
     Technical ability to troubleshoot PC hardware, connectivity, and network issues

Job Details:

Company: Panda Restaurant Group

Vacancy Type: Full Time

Job Functions: Management

Job Location: Phoenix, AZ, US

Application Deadline: N/A

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