Wednesday , August 12 2020

Technical Support Analyst – Five Below Job Applications

Website Five Below

Job Description:

Ensure targets outlined by the Service Level Target (SLT) and KPI’s are achieved
Identify productivity enhancements and offer recommendations.

Job Responsibilities:

  • Responsible for managing and configuring of on-site equipment (laptops, handhelds, printers, scanners, etc)
  • Act as a primary point of contact for your assigned location during business hours
  • Other duties as assigned
  • Perform back-fill capabilities for other sites.
  • Assist in the development of technical documentation.
  • Responsible for working the ticket queue
  • Rotating after hours on-call support for all sites required
  • Take the lead on projects/work streams related to the use of Distribution Center IT systems.

Job Requirements:

  • Ability to demonstrate troubleshooting skills, think analytically while working in a fast paced dynamic and growing IT environment and the flexibility to work with a wide range of technologies.
  • Working knowledge of Windows 10, Office 365, Windows CE, Linux and warehouse management systems
  • Experience with ticketing systems preferred.
  • Strong communication and organizational skills are essential.
  • Experience using a mobile device management platform (Avalanche, Intune)
  • Solid understanding of PCs, Zebra thermal printers and handheld scanning devices.
  • Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items in a timely fashion. Must be highly organized.
  • Industry certifications such as A+, Network+, MCP, MCSE, or CCNA a strong plus.
  • Must be friendly, outgoing, accommodating and patient while working with end users who are in a stressful warehouse environment and need urgent assistance.
  • Must understand networking concepts such as cabling types, IP addressing, and wireless troubleshooting

Qualification & Experience:

  • Prefer 3-6 years’ hands-on experience with hardware and software. Experience in a warehouse environment a plus.

Job Details:

Company: Five Below

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Forsyth, Georgia, United States

Application Deadline: N/A

Apply Here

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