Saturday , August 15 2020

United Airlines Careers – Cargo Supervisor Operations In Houston Texas

Website United Airlines

Job Description:

The Supervisor – Cargo Operations will manage all aspects of Cargo operations including freight and mail handling, data entry, scanning and running.

Job Responsibilities:

  • Develop and support standard work and continuous improvement processes
  • Ensure consistency on operational, service and product delivery
  • Focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
  • Focus on performance issues with the goal of changing co-worker and vendor behavior
  • Lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards
  • Oversee and support the performance of a vendor, team, zone or cell
  • Serve as subject matter expert on safety, service and procedures
  • Set expectations with front-line co-workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements

Job Requirements:

  • Assess and delegate the appropriate work tasks to Vendor Management and Service Directors/Leads
  • Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
  • Conduct trend analyses, review key metrics and take actions to address items not on track – lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards
  • Develop and implement standard work and continuous improvement processes
  • Develop skills of front-line co-workers and vendors by coaching on performance, as it relates to customer service and products
  • Engage and recognize external customers
  • Engage front-line co-workers and vendors to deliver excellent customer service and an on-time quality product – for example, participate in briefings, and develop team communications
  • Identify issues and engage in structured problem solving to assist front-line co-workers and vendors in accomplishing work
  • Monitor front-line co-worker and vendor behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
  • Monitor the performance of the vendor, a team, zone or cell, taking actions as necessary, to ensure daily goals are met
  • Provide front-line co-workers and vendors with regular coaching, feedback and recognition, as appropriate
  • Set expectations with co-workers and vendors with regard to performance standards including consistent and outstanding delivery of service and product

Job Details:

Company: United Airlines

Vacancy Type: Full Time

Job Functions: Airport Management

Job Location: Houston, TX, USA

Application Deadline: N/A

Apply Here

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